A recent myFM survey has determined that the #1 concern of customers in Renfrew County is CUSTOMER SERVICE. The Buy Local in Renfrew County committee has a solution available to businesses ABSOLUTELY FREE!

We are pleased to announce the launch of the Customer Service Training program for businesses within Renfrew County. We have been gathering and assessing survey data throughout the fall to determine the needs of our communities in regards to Customer Service, both from a consumer and owner perspective. The result is the development of a highly interactive training program that addresses the following issues and more:
 

·  How to interact with customers

·  How to deal with difficult customers

·  Conflict resolution

·  Telephone etiquette

·  Professionalism in the workplace

·  Standards of service 

The training program is being offered through the Chambers of Commerce within Renfrew County free of charge courtesy of the Ontario Trillium Foundation and the Job Creation Program. You do not have to be a member to participate in the training. We have scheduled dates in 6 locations across the county, at various times to accommodate the different needs of our business community. Please also feel free to contact us regarding onsite training if you are unable to attend the group sessions.

Upon completion of this 3 hour course, participants will receive a certificate of achievement and a kit to take back to their businesses to train additional staff, or have on hand for future hires or reference. This training is designed for both front line customer service staff and top level management. Store managers or owners may wish to attend and then pass on the knowledge to their staff. Please fax in your preferred session as soon as possible to 613-732-5793. Space is limited!

Download and print the registration form.

Mail the completed form to:
Buy Local c/o
Upper Ottawa Valley Chamber of Commerce
2 International Drive,
Pembroke, ON K8A 6W5